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Delivery Policy

A legal disclaimer

HappyEvents Flowers strives to ensure the highest quality and timely delivery of every floral arrangement. However, unexpected situations such as severe weather, traffic conditions, or limited access to certain locations may occasionally affect delivery times. While we make every effort to meet requested delivery schedules, HappyEvents Flowers cannot be held responsible for delays or circumstances beyond our control.

We reserve the right to make minor substitutions in flowers or containers of equal or greater value when necessary to maintain freshness and quality. By placing an order on our website, the customer acknowledges and accepts these terms as part of the delivery policy.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. 

 

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

At HappyEvents Flowers, we are committed to providing a smooth and reliable delivery experience for every customer.
Please review the following details before placing your order:

  1. Delivery Areas
    We provide delivery services throughout Central New Jersey and surrounding communities.
    Please contact us if you are unsure whether your location is within our delivery range.

  2. Delivery Schedule
    Deliveries are made between 9:00 AM and 6:00 PM.
    While we do our best to meet your preferred delivery time, please understand that exact delivery times cannot be guaranteed.

  3. Recipient Information
    Please include the recipient’s full name, complete address, and contact number when placing your order.
    Incorrect or missing details may cause delays or unsuccessful deliveries.

  4. Delivery Confirmation
    A confirmation email or message will be sent once your order has been delivered.

  5. Hospital, Funeral Home, or Business Deliveries
    For deliveries to hospitals, funeral homes, or offices, please include all necessary details such as the department name, room number, or service time to ensure timely and accurate delivery.

  6. Re-Delivery Policy
    If the recipient is not available at the time of delivery,
    our driver may contact the recipient directly or leave the flowers in a safe, shaded location.
    Additional delivery fees may apply for a second attempt.

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